Pv10 Privacy Policy — How We Protect Your Information
User privacy is a priority at pv10. This page transparently explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
1. Information We Collect
When you register and use the pv10 platform, we collect several categories of information to ensure our services operate reliably and securely:
- Account information: Full name, email address, phone number, date of birth, and username provided when you created your account.
- Device and browser information: Device type, operating system, browser version, IP address, and device identifier used to access the platform.
- Local payment information: Transaction details processed via FPX, Touch 'n Go eWallet, or bank transfers in MYR. We do not store credit or debit card numbers directly — all transactions are handled through approved payment providers.
- Usage data: Records of in-platform activity including pages visited, games played, session duration, and actions taken during use.
- Cookies and tracking technologies: Information collected through session cookies, preference cookies, and similar technologies to enhance the user experience.
We only collect information necessary for operational, security, and legal compliance purposes. We do not collect excessive or irrelevant data.
2. How We Use Your Information
Your information is used to manage your account, process deposits and withdrawals in MYR, verify your identity, and keep all pv10 platform functions running smoothly.
Data is used to detect fraudulent activity, prevent unauthorised access, and comply with legal and regulatory requirements applicable in Malaysia.
Usage data is analysed in aggregate to understand usage patterns and help us improve the user experience, interface, and platform performance.
We use your contact information to send important account notices, policy updates, and security information. We do not send marketing communications without your consent.
3. Cookies & Tracking Technologies
Pv10 uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions correctly. We use three types of cookies:
- Session cookies: Temporary cookies that are automatically deleted when you close your browser. They are used to maintain your login status during an active session.
- Preference cookies: Cookies that save your preferences — such as language settings and display preferences — so your experience stays consistent across visits.
- Analytics cookies: Used to collect aggregated usage data to help us understand how users interact with the platform and make ongoing improvements.
You can manage or disable cookies through your browser settings. Keep in mind that disabling certain cookies may affect the functionality and user experience of the pv10 platform. Third-party cookies for advertising purposes are not used on this platform.
4. Data Storage, Security & Information Sharing
Storage & Security
Your personal information is stored on secure servers with appropriate technical and organisational safeguards in place. pv10 applies encryption during data transmission and strict access controls to ensure only authorised personnel can access sensitive information. Data is retained for as long as necessary for operational purposes or in line with applicable legal requirements. Once that period has lapsed, data will be securely deleted or anonymised.
Sharing With Third Parties
Pv10 does not sell, rent, or distribute your personal information to third parties for marketing purposes. However, we may share information in the following limited situations: (a) with approved payment service providers to process MYR transactions; (b) with relevant authorities when required by Malaysian law or court order; (c) with technical service providers supporting platform operations under strict confidentiality agreements. All third parties involved are required to uphold data protection standards equivalent to this policy.
5. User Rights, Policy Updates & How to Contact Us
Your Rights as a User
As a pv10 user in Malaysia, you have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal information we hold about you at any time.
- Right to rectification: If any of your information is inaccurate or out of date, you have the right to request a correction. Basic profile details can be updated directly through your account settings after logging in.
- Right to erasure: You may request the deletion of your account and personal information, subject to any applicable legal retention requirements. Deletion requests will be processed within a reasonable timeframe once identity verification is complete.
- Right to restrict processing: In certain circumstances, you may request that we restrict how we process your information.
Privacy Policy Updates
Pv10 reserves the right to update this Privacy Policy at any time. Users will be notified of any material changes via an in-platform notice or registered email. The latest version of this Privacy Policy is always accessible on this page. Continued use of the platform after such changes take effect constitutes acceptance of the updated terms.
Contact Us
For any enquiries, privacy rights requests, or concerns about how we handle your information, please contact the pv10 team by email at [email protected]. You may also refer to our FAQ page for answers to the most frequently asked questions. We are committed to responding to all privacy enquiries within a reasonable timeframe.
Questions About Your Privacy?
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